NovelEnglishChapter 134 Nothing bug Bad Reviews The moment I hung up, I rushed back to the conference room. Before I could say anything, Eric handedthe bag I had left behind.
"If you have something urgent, don't worry about it. Just go." His thoughtfulness warmed my heart, and I quickly grabbed the bag.
"Do you needto help with anything?" My anxious expression made Eric frown slightly.
"It's fine. I'll check things out first." With that, I turned and hurried off.
Follow on NovᴇlEnglish.nᴇtOn the way back, I pulled out my phone and tapped into LunaGlo's online store.
Just as I had been told over the phone, the first batch of clothing had been shipped out, and now, the store was flooded with bad reviews.
"Is the domestic version of this brand selling counterfeits? I bought the clothes because of the brand's international reputation, but the quality is awful!" "The designs are decent, but seriously, are they made from dish cloth? The moment I put on the clothes, I broke out in rashes! It's unbearably itchy!" "They must think we're idiots. This thing is making my skin crawl. I might as well go somewhere else and get something similar for a fraction of the price!" I scrolled through each negative comment, taking notes as I went. By the tI arrived at the studio, I had already braced myself for the worst.
Just as I stepped out of the car, I spotted a figure rushing towardfrom a distance.
It was Levi.
His face was filled with urgency, and the moment he saw me, he blurted out, "Jane, we personally inspected the fabric together. There's nothing wrong with it!" I nodded. "Exactly. We even made sure the supplier provided quality inspection reports." I pressed the elevator button with a heavy sigh. "And the manufacturer is a top player in the industry. This kind of issue shouldn't be happening." The harsh words from the online reviews kept swirling in my mind. Whether it was the tension or the slow ascent of the elevator, even breathing felt a little difficult.
As soon as I stepped into the studio, Mia Quinn from the store operations team rushed up to me. "Jane! Levi! Finally, you're here!" Mia's voice was filled with urgency as she rushed over. Levi and I nodded and had Mia gather everyone for a meeting.
Minutes later, every key team member related to the store was crammed into the conference room. With the flood of bad reviews, salready suggested we temporarily shut down the store.
Levi's expression darkened. "Absolutely not! If we close the store now, won't that be the sas admitting we're in the wrong?" I nodded in firm agreement.
fighe "LunaGlo isn't sno-nbrand. "LunaGlo isnt If we pull the plug like this, it'll have a ripple effect on our entire business. One wrong move could bring everything down with it. Running away isn't an option." Mia hesitantly raised her hand from the corner of the room. "If that's the case, we need to prepare compensation measures. Otherwise, there's no way to turn the reviews around." I nodded. "That goes without saying."
Follow on Novᴇl-Onlinᴇ.cᴏm"We have to show sincerity. Even if this means losing hundreds of m thousands or even millions, we need to fix our reputation. Don't worry about the losses. Levi and I will handle that. All you need to focus on is finding a solution." Thankfully, I still had my partnership with Eric. Otherwise, this situation would've been an absolute nightmare.
Upon hearing my words, everyone perked up as if they'd been injected with adrenaline Ideas Started flying adrenaline d across the room as the team worked together. Before long, settled on a compensation Swan.
We would recall every piece from the first batch and compensate customers three times the purchase price. Customers would receive high-value store vouchers, and new arrivals would be offered to them at a discount.
On top of that, both LunaGlo and our store would release official statements while busterom service would reach out to each buyer individually. After running the numbers, the total loss cout to a staggering 1.7 million dollars.
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