NovelEnglishThe sudden ban on his room was a major concern for Silas.
Pearl ignored his emotions and focused on the issue at hand. "Did you use any sensitive words?"
Silas looked confused. "No, | was just confessing my feelings to you. The room was banned before | could finish."
Pearl found it hard to believe that a simple confession could lead to his room being banned. Unable to figure it out herself, she contacted the
customer support team for an explanation.
The person from customer support did their best to clarify the situation, but they lacked specific details, making their explanation unconvincing.
"Could it be a mistake?" Pearl wondered.
"Yes, it's possible, but | haven't completed the investigation yet. Once it's done, we'll provide you with an answer," the customer support
representative replied, though they knew the real reason but couldn't divulge it.
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Five minutes earlier, their boss had ordered the ban of a particular account. The customer support agent had reservations upon seeing which account
it was: Silas's private streaming account. There were no offensive posts or harmful propaganda on it.
The agent feared that he might get into trouble due to this ban, but their boss had sternly instructed him to carry it out, assuring him he wouldn't bear
any consequences. So, he had no choice but to ban this account.
"Can you lift the ban soon?" Pearl inquired.
Under Pearl's persistent questioning, the customer support representative began feeling nervous. He hesitated because their boss hadn't authorized
them to do so.
"Here's the situation, ma'am. There's currently an issue with the account, so we can't immediately determine whether it should be unbanned. Would
you mind waiting a bit longer?"
Pearl narrowed her eyes and spoke in a stern tone. "So you're saying you blocked this account without knowing the reason, and you're not willing to
unban it?"
The customer support agent broke into a cold sweat. "That's not what | meant, I..." He desperately wished someone would cto his aid.
"l want to see the ban lifted within five minutes. If it's not resolved by then, | will file a complaint against you," Pearl declared coldly. "You can also go
ahead and ban my Cerubleu account because we won't be working with you any longer.”
The customer support agent realized he was caught in a situation beyond his control. He tried to keep Pearl's emotions in check and contacted his
president.
"Sir, Miss Pearl is requesting to unban the account immediately. What should | do?"
The male voice on the other end of the phone responded coldly, "Do not unban it."
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"But she mentioned filing a complaint againstif | don't do it," the customer support agent explained. Caught between a rock and a hard place, he
lamented his random involvement in this issue, which had now made him responsible.
"Is she your boss, or am 1?"
The customer support agent responded nervously, "You are, of course."
"Now that you understand that, follow my instructions," the president ordered.
Although the customer support agent felt srelief, he remained a bit anxious. "What if Miss Pearl asksagain?"
The male voice contemplated for a moment before responding, "Then transfer her call to me."
The customer support agent sighed with relief. As long as he didn't have to deal with this mess personally, things would be fine.
Meanwhile, Pearl had been patiently waiting for half an hour but received no update. Frustrated and angry, she decided to make another call.
However, no one answered when the phone rang.
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